Six Positive Business Outcomes When Using MadCap Software

Presented By:

Carrie Tolman | Global NPD Acceleration Manager, MSA Safety

Duration: 60 minutes

Webinar Summary

When over half of all software implementation projects fail, it's scary as a leader to decide if it's time to switch to a new platform. In this case study, Carrie Tolman, Product Development Acceleration Manager at MSA Safety, will share the key factors that lead to a successful implementation of MadCap Central and the positive business outcomes that resulted from the change. You'll learn how to:

Identify the need for change
Involve your team in the solution
Implement the “heavy lift” of behavior change
Determine the bottom line results
Ignite the virtuous cycle of improvements

Meet the Presenters

about the Presenter

Carrie Tolman

Global NPD Acceleration Manager

MSA Safety

Carrie Tolman is the Product Development Acceleration Manager at MSA Safety, a company that develops and manufactures safety technologies that protect people and infrastructure. She is passionate about using Lean continuous improvement tools to enable teams and business processes to maximally benefit from software innovation. With over 14 years of experience, she has held roles across multiple disciplines including chemist, service and sales rep, product line manager and engineering manager in the industrial B2B space.