In The Press
Stafftechs Expands Services With Madcap Software, Extends Madcap Reach Into Government Sector
StaffTechs Enhances Content Delivered to Government and Commercial Clients; Adds New Revenue Stream Reselling MadCap Flare Native XML Authoring Software
San Diego, CA, USA – January 17, 2007 — MadCap Software, Inc. and StaffTechs, a division of StaffMe.net, LLC, today announced that StaffTechs has expanded sales of MadCap Flare into the government sector. StaffTechs has adopted Flare, MadCap’s native XML application for multi-channel content authoring, to develop Web and print documentation for StaffMe.net customers, as well as resell Flare to support clients’ ongoing content authoring needs. StaffTechs’ success with Flare has provided the firm with an important new revenue stream, and it has enabled MadCap to build its presence in the government sector, an area where StaffTechs has deep expertise. StaffTechs and MadCap Software now have joint customers across federal and state agencies, including the Department of Veterans Affairs and the Virginia State Department of Transportation.
StaffTechs, based in Knoxville, TN, delivers information systems and technology products and outsourcing services to the government, as well as commercial sectors. As a division of StaffMe.net, which provides staff augmentation services, StaffTechs produces Web and print documentation for a range of business needs. These include technical documentation, policies and procedures guidelines, employee handbooks, benefits guides, and training materials for government-mandated employee education. StaffTechs has implemented MadCap Flare internally to address the growing demand to publish business information both on the Web and in print. Flare replaces Adobe RoboHelp, an earlier generation content authoring solution that was originally developed by the creators of Flare.
“I was in search of an authoring product that would assist me in writing policies and procedures, integrate with our current software and hardware, and be cost-effective and easy to customize. I was also looking at the fact that many professional writers are transitioning away from HTML to XML-based authoring software,” said Ray Johnson, StaffTechs director of communications. “Flare has delivered on these requirements, and it did not demand valuable time to learn a whole new language and program. In addition, the visual editor allows me to write content and repurpose it to any format or device, eliminating many of the redundancies we used to face.”
The multi-channel output of Flare helps StaffTechs, not only in creating new content, but also in making changes as quickly as the need arises. In the past, many changes would have to be made manually in every place they occurred. These changes could be as simple as the IRS allowed reimbursement for business mileage increasing from $0.39 to $0.42 per mile. Because the effort was so time-consuming, StaffTechs would keep a list of required changes and then only make the changes once they had five of them. StaffTechs can now make updates to content on the fly because Flare allows writers to make the change once and have it automatically repeat through all related Web pages and print documents. As a result, StaffTechs and its customers can better ensure that all information is up to date.
Following its internal success, StaffTechs also has begun reselling Flare 2.0 to clients, so that once the initial project is completed, these customers can continue to easily update online content and print documents. StaffTechs also has begun reselling MadCap Capture, a cutting-edge screen capture and graphics-editing program, which is tightly integrated with Flare.
“We only sell products that we have used successfully ourselves,” says Erin Pederson, director of sales and marketing at StaffTechs. “We have been extremely pleased with MadCap’s training and the company’s technical support for us and our customers. When I need to answer a customer’s question, I can always count on the MadCap team to get back to me right away. They are also very supportive of our efforts as a reseller, and they provide a level of attention that is hard to find with a larger technology vendor.”
“StaffTechs is an important reseller for us, bringing trusted expertise and a deep knowledge of the government sector as well as commercial sector experience,” said Anthony Olivier, MadCap CEO. “As both a customer and a partner of MadCap, StaffTechs is playing a very valuable role in educating customers about the significant benefits they can gain by moving to a native XML application for multi-channel content authoring like Flare. We look forward to building upon our relationship with StaffTechs in delivering added solutions and services for customers’ Web content and documentation needs.”
About StaffTechs
StaffTechs, a division of StaffMe.net, LLC, provides information systems and technology (IS and IT) products and outsourcing services, and has many professionals in computer science and engineering available for service. StaffTechs develops custom computer software and Web applications, ASP and .NET Web portals along with Microsoft Certified Training, document management systems, and IT consulting services. StaffTechs is also an official reseller and systems integrator for GFI, Journyx and MadCap software; FatPipe hardware, and AltiGen Communications systems.
StaffMe.net, LLC is an award-winning, woman-owned, small disadvantaged business (SDB) and 8(a) designated company in Knoxville, Tennessee. Established in 1997, the company provides comprehensive staff augmentation, recruiting and human resource services, and has contracts and other business opportunities in governmental and commercial sectors. StaffMe.net and its network of divisions provide professional, technical and medical work disciplines. In addition, the company provides long-term and temporary field assignments, temp-to-hire programs and direct-hire assistance. For more information, visit https://staffme.enterpriseaxis.com/.
About MadCap Software
MadCap Software is a trusted resource for thousands of companies around the globe for single-source, multi-channel authoring and publishing solutions designed to streamline the process of developing and delivering training content, learning and development programs, technical documentation, online Help, knowledge bases, and more. From authoring, publishing and translation, to cloud-based content management system, to contribution and review in the cloud, you can streamline content delivery and manage the entire content development lifecycle with MadCap Software. MadCap Software’s services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in San Diego, California, with offices in Austin, TX, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.
