IXIASOFT Announces New DITA CMS Web Platform

February 14, 2017

Designed to integrate non-technical writers into the documentation process, IXIASOFT’s new CMS web platform fully taps into an organization’s collective knowledge and know-how.

Montreal, Canada

IXIASOFT, a MadCap Software company and a global leader in the Component Content Management Systems (CCMS) marketplace, announced today the availability of a new, intuitive web platform which extends the reach of DITA CMS to non-technical writers. Integrating these users into the documentation process and fully leveraging their knowledge will result in increased content accuracy and overall team productivity.

By using the DITA CMS’s new web platform, organizations will:

• Facilitate the contribution of content: content contributors will find it easy to provide content through a very intuitive web interface.
• Streamline the review process: documentation review processes often require many back and forth between users and are not performed in the context of a controlled environment. The new web platform will make it easy to track changes—an imperative within regulated industries.

Optimizing user experience was a key driver when designing the new MadCap IXIA CCMS web platform web platform. It connects employees and enables them to easily engage in the documentation process.

“Gaz Métro has many contributors that need to be included in the documentation process. These people fall into a number of categories including trainers, managers, engineers and consultants. One thing they all have in common: they don’t know DITA and never will! They really need a tool that is easy to use and intuitive,” said Raymond Bissonnette, Senior Adviser of Learning and Training. “We are currently testing IXIA CCMS's new web platform which we believe fits the bill. From what we’ve seen so far, it’s a slick product and will be a valuable addition to our toolchain.”

The DITA CMS web platform offers:

• Microsoft® Word-like experience – intuitive interface allowing anyone to easily create and edit content, track changes, add comments and manage images
• No DITA knowledge required – DITA complexity is hidden from the users
• User-friendly interface – easy-to-use web platform for optimized collaboration between technical writers and SMEs/engineers/reviewers

“Studies have shown that DITA is shifting from technical writers to a much wider audience such as engineers, support teams, SMEs and reviewers,” said Éric Bergeron, CEO of IXIASOFT. “The DITA CMS web platform is all about using the company’s full knowledge to optimize technical documentation quality in an easy and efficient way.”