Project/Program Manager

Position Summary

Madcap / Xyleme prides itself on partnering with customers and nurturing success from inception to completion. Your role is to assist the organization in delivering our promises by organizing the work, tasks, anticipating risk, and guiding the team towards fruition. We’re searching for a highly qualified project/program manager to help us maintain our position delivering critical projects on time and successfully. The ideal candidate will have SaaS Implementation, technical and program management experience and strong skills in developing and overseeing work plans. The project manager will also prepare and present updates regularly to relevant management channels, ensuring that our customers’ timelines are being achieved.

Duties and Responsibilities

• Ensure stakeholders are informed and consulted where required
• Identify clear and agreed upon success criteria for all parties, most of all, our customers
• Coordinate internal and external resources/stakeholders to ensure that projects adhere to scope, schedule, and budget
• Track status and health of the projects, identify risks and share risk mitigation plans with stakeholders
• Ensure project goals are reached
• Track and manage statements of work and budget
• Negotiate resource allocation and needs
• Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation
• Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
• Develop and maintain partnerships with third-party resources, including vendors.
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the appropriate management channels and escalate issues, as necessary, according to project work plan
• Manage expectations and requirement creep
• Other duties as assigned

Desired Skills and Experience

• University Degree or work experience equivalent
• Required experience 5-10+ Years In managing enterprise SaaS projects and customers
• Exceptional leadership, time management, facilitation, and organizational skills
• Outstanding working knowledge of change management principles and performance evaluation processes
• Understanding the product software life cycle
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Professional certification such as PMP
• Experience in developing internal processes
• Experience in coaching project team members to strengthen their abilities and skill sets around project/program management

Benefits/Perks:

• Work from home
• Competitive Salary & Annual bonus
• 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage
• Employer Match for 401(k) plan
• Employer paid short & long term disability and life insurance
• Flexible PTO Policy + 12 Company paid holidays a year

Salary Range: $90K - $130K based on experience

In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.