With the rise of artificial intelligence (AI), ChatGPT, a large language model (LLM) developed by OpenAI, has emerged as a powerful tool for helping content developers achieve greater efficiency in their work. Many MadCap Software users (and their management) have asked about AI, LLMs, and the future of utilizing this innovative technology with existing workflows. Ultimately, the question that always comes up is how does that fit in with your current content management system?
From MadCap Software’s perspective, whether you are a team of one or a team of many, creating and managing content is a crucial and time-consuming process in any organization. It's a daunting task for content teams to ensure that the content is accurate, up-to-date, relevant, and within brand guidelines.
To enable this process and accelerate deliverables, content teams can now leverage the power of an LLM in the content management process. In this blog post, we will explore how MadCap Software customers can use this AI tool to create and manage content faster and more efficiently.
Leveraging AI Technologies in the Content Management Process
When the team at MadCap Software first heard of ChatGPT, we immediately saw the potential of leveraging artificial intelligence (AI) technologies to enable the content management process. While the benefits were significant, the three most interesting included:
- Creating and managing new content for publication and use
- Lowering the cost of content creation and management
- Understanding how ChatGPT/LLMs fit within MadCap Software
Whether you are looking to streamline your workflow or seeking innovative ways to improve your content efforts, this post will provide insights on how AI can help you achieve your goals. Let’s talk about these three potential benefits.
Creating and Managing New Content
Creating new content from scratch can be time-consuming, especially if the content team needs to research and write the content. With ChatGPT, content teams can leverage AI generated content by entering input at a prompt and receiving an automated response. The AI tool can also assist in editing and proofreading, ensuring that the content is accurate and concise.
Incorporating new content within the boundaries of publishing guidelines can be a challenging task. ChatGPT can help ensure that the content is within brand guidelines and published to the appropriate platforms. By using AI to aid both in the long-form and micro content creation process, content teams can save time and ensure that the content is published correctly the first time.
Lowering the Cost of Content Creation and Management
Content creation and management can be costly, particularly if the content team needs to hire additional resources to assist in the process. ChatGPT can help in lowering the cost of content creation and management by providing shortcuts in the content creation process. By using ChatGPT, content teams can complete tasks faster and more efficiently, allowing them to focus on other aspects of their work.
ChatGPT Enables the Content Creation Process Within the Madcap Software Ecosystem
ChatGPT can be integrated with MadCap Software, allowing content teams to leverage the power of generative AI to create and manage content. By using ChatGPT within the MadCap Software ecosystem, content teams can streamline the content management process and ensure that the content is accurate and within brand guidelines. AI can help authors create titles, optimize snippets, “shrink” to fit the way in which content is consumed and other key parts of the content management process.
MadCap Software is a leader in the content management space, providing tools and software to assist in content creation and management. By leveraging LLMs like ChatGPT, MadCap Software users can take advantage of the latest technology to accelerate and enable the content management process.
Leveraging ChatGPT in the Future
As technology continues to evolve, the use of generative AI in content management will become more prevalent. By leveraging AI, MadCap Software users can stay ahead of the curve and continue to improve the content management process. The solution can be utilized in the future as MadCap Software continues to innovate and improve its tools and software.
Using LLMs in the content management process can provide numerous benefits to content teams. By using AI to assist in the content creation process, content teams can create and manage content faster and more efficiently. MadCap Software users can take advantage of ChatGPT by integrating it with their software and tools, ensuring that the content the AI generated is accurate, within brand guidelines, and published to the appropriate platforms.
As technology continues to evolve, the use of AI in content management systems will become more prevalent. By leveraging LLMs, MadCap Software users can stay ahead of the curve and continue to improve the content management process. It can also help write blogs about content authoring. We even leveraged ChatGPT to write the initial draft of this blog! While our team still had to edit it and provide the “human” context, 75% of the work was done by ChatGPT alone.
