Lesley Ruby is a portfolio content and documentation manager at Medsphere Systems Corporation, and a life-long enthusiast of all things wordy. For the past 15 years, Lesley has worked on many forms of software documentation including eLearning courses, online help, release notes, and manuals using a variety of tools and relying on her sense of "If I was the user of this application, what would I want to know" as her guide to providing meaningful content.