Complimentary Online Support
The complimentary resources below will help you find the answers to your support questions
for our various products. This is usually the best way to get answers to your questions if
you do not have a maintenance plan.
Search for a Solution
On-line Help
Getting Started Guide
System Requirements
Installation Checklist
Software Patches
Get Help from your Peers
Join the MadCap forums and get help and advice from your peers.
Already a member? Login Now >Not a member? Register Now > Browse as guest >
Monthly TS Newsletter
Get the latest news from Support, top knowledge base
articles, demo schedule, patch information.
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Provide Feedback
We want to hear from you. Yes you!
Submit a feature request >Support Site Survey >
Contact MadCap Technical Support
If you are a current maintenance customer you can contact support via email or phone
depending on your maintenance plan level. Maintenance plans include all
software updates and upgrades as well as support for the duration of your plan.
Please note: You will need your maintenance key to contact support.
Please note: You will need your maintenance key to contact support.
| Maintenance Plan | Hours (Pacific Time) | Phone | ||
|---|---|---|---|---|
 |
Platinum | 6am to 5pm | Open a Case | 858-320-0387 option 3 |
 |
Gold | 7am to 4pm | Open a Case | 858-320-0387 option 4 |
 |
Bronze | 7am to 4pm | Open a Case | $99 single inquiry |
