MadCap Feedback™ Server — User Feedback and Reporting
Get live user feedback on your documentation for Web-based and desktop Help which allows you to monitor, analyze and improve
your content.
Benefits:
- Gain insight into what users are looking for, finding, and not finding
- Improve Author-Reader connection by allowing readers to rate topics & add comments
- Respond to user comments without republishing content
- Two implementation options (Feedback Server or MadCap Hosted Service) make installation a breeze
- Create actionable feedback charts from user statistics
How Does it Work?
- Create the Help — Author a project in Flare and create desired Help output(s).
- Implement Feedback — Install Feedback on you company web server or choose MadCap's hosted service.
- Output with Feedback — Within Flare, choose to include Feedback Web 2.0 features in your target output(s).
- Users Submit Feedback — Users viewing your content can now rate and comment on quality and usefulness of a topic.
- Analyze Results — View search activity, user comments and ratings.
- Improve Help Content — Add search synonyms, edit and add new content based on user feedback.
What Customers Are Saying
“…
by viewing readers’ input, I've been able to respond quickly to their needs and
establish a closer, one-to-one connection.”
See Feedback In Action
We use Flare with Feedback server for our Technical Support Knowledge Base. Please open
our knowledge base and notice the topic ratings (stars near the TOC) and comments at the
bottom of the page.
See Feedback in Action >
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Gain all of the new feedback benefits without any additional servers, hardware, or
maintenance by having MadCap Software do the hosting for you. Use the Feedback
Explorer to see and track all reader activity using a user friendly interface.
The Feedback Service works with both Web-based and desktop Help formats. (MadCap
hosts only feedback data, not your output files)
The Feedback Service is offered as a hosted service in increments of 3, 6 and 12 months.
To test drive the Feedback Service please contact sales at: (858) 320-0387 or
email: sales@madcapsoftware.com.
View Terms of Services >
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